General Questions

What is infusion therapy?
Infusion therapy involves the administration of medication through a needle or catheter.  It is prescribed when a patient’s condition is so severe that it cannot be treated effectively by oral medications. Typically, “infusion therapy” means that a drug is administered intravenously, but the term also may refer to situations where drugs are provided through other non-oral routes, such as intramuscular injections and epidural routes (into the membranes surrounding the spinal cord).

“Traditional” prescription drug therapies commonly administered via infusion include antibiotic, antifungal, antiviral, chemotherapy, hydration, pain management and parenteral nutrition. Infusion therapy is also provided to patients for treating a wide assortment of often chronic and sometimes rare diseases for which “specialty” infusion medications are effective. 

What is a home infusion therapy provider?
An infusion therapy provider is most normally a “closed-door”, state-licensed pharmacy that specializes in provision of infusion therapies to patients in their homes or other alternate-sites. The infusion therapy always originates with a prescription order from a qualified physician who is overseeing the care of the patient. Home Solutions goal is to increase the patient's quality of life by maintaining an active lifestyle, administer treatment with the comfort of the patient's home and avoid re-hospitalization.

Are home caregivers punctual?
Yes. Being punctual is as important in a home care setting, as it is in a formal business setting. Unavoidable delays can occur from time-to-time due to heavy traffic, bad weather, or an unexpected problem on an earlier patient visit that requires immediate attention.

You should expect your home care visit within a half-hour, (earlier or later), of the scheduled time. If your visit is delayed, (or moved forward), outside of this half-hour window, Home Solutions will call you to let you know. Similarly, if you cannot make your scheduled appoint, we expect that you will call us to reschedule-saving our personnel the unnecessary trip.

If my physician has prescribed medication to be taken every 4 hours, will a home care nurse show up to administer EVERY SINGLE DOSE?
Technological advances in intravenous medication make it possible for both patients and caregivers to administer medication independently. Many patients find it more convenient to learn to take their own medication whenever possible, for reasons of independence and privacy. Still, many medications (e.g., blood infusion) require the presence of a nurse in the home for the entire time. In general, our objective is to provide the right amount of on-site presence for each patient.

Will my home care be provided by the same nurse each visit?
Yes and No.

While several different nurses may visit your home from time-to-time, only one nurse will be responsible for coordinating your care needs. This approach will ensure that things run smoothly, and will allow us to be as responsive as possible. All nurses on your care team, both the coordinating nurse and visiting nurses, will be well-trained to meet your care needs.

Will my home care provider be totally responsible for all of my care needs while I am receiving home healthcare service?
In the hospital, healthcare professionals assume full responsibility for a patient's needs. One of the benefits of home care is that both patients and caregivers are taught the necessary skills to provide care for themselves with the support of the home care provider. This offers the patient independence and privacy (often with significant cost savings), but it is a TEAM effort.

Of course, patients are not expected to do everything for themselves. Naturally if you or a home caregiver cannot participate in your care, home care may not be the right choice for you.

The TEAM consists of the physician, home care provider, caregiver, and patient,.
- The physician obviously plays a key role; he or she determines what services are needed, prescribes those services, and approves the plan of care.

- The home care provider's role is one of support. Whenever a patient or caregiver has questions or concerns about home care, home care provider support professionals are available 24 hours a day.

- The home caregiver works closely with both the patient and support professionals in delivering home care therapy/services.

- The patient is arguably the most important team member. Patients participate in their own care as much as possible, and frequently become home care experts.

In the event of an emergency, should I call Home Solutions or 911?
Home Solutions is NOT an emergency service. We are on-call 24 hours a day to perform services within are intended scope--home infusion therapy.

In case of a medical emergency, you should dial 911. For non-emergency, home therapy-related matters, contact us at 888.646.6379.

Do I have a choice in what home infusion provider I can use?
Yes. Most insurance carriers have both in-network and out-of-network benefits available to members. Certain HMOs can levy penalties (i.e., higher costs) for going out-of-network. If Home Solutions is not listed as an in-network provider with your insurance carrier, please call us toll free at 888.646.6379 to discuss your coverage options. We will work with you to to provide the service you need at an affordable price.

What to do if I have further questions?
Click here to view our Service Areas and contact a local branch.

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